数字政府建设掉入“技术陷阱”了吗?——关于公众视角下电子政务使用现状的调查研究

Has the Digital Government Fallen into the“Technology Trap”?——A Survey and Research on the Current Situation of E-Government Use from a Public Perspective

数字政府建设是我国“十四五”规划中建设数字中国的重要组成部分,电子政务作为数字政府建设的重要抓手发挥着显著效能。然而,数字政府建设在追求技术创新的同时应警惕“技术陷阱”:避免一味追求技术创新而忽视政府服务的价值导向。本文基于公众视角下数字政府建设掉入“技术陷阱”的内容指向,提出“意愿-行为-态度”分析框架,构建“技术陷阱”的测量模型,面向公众展开调查。结果显示,无论是整体还是不同特征群体,数字政府建设都不同程度地掉入了“技术陷阱”,并且农村地区、女性群体的“技术陷阱”更大。此外,“技术陷阱”的大小与人群所在地方的经济社会发展呈负相关关系,与人群年龄呈正相关关系,与人群受教育程度呈负相关关系。最后,本文为推动数字政府建设良性发展、摆脱“技术陷阱”提出了对策建议。

Digital government construction is an important part of China's“14th Five-Year Plan”to build digital China,and E-government as an important starting point of digital government construction plays a significant role.However,while pursuing technological innovation,digital government should be wary of the“technology trap”:avoid blindly pursuing technological innovation and ignoring the value orientation of government services.Based on the content orientation of digital government falling into the“technology trap”from the public perspective,this paper puts forward the analysis framework of“intention-behavior-attitude”,constructs the measurement model of the technology trap,and carries out the investigation for the public.The results show that the digital government has fallen into the“technology trap”in different degrees,both in the whole and in different characteristic groups,and the technology trap is bigger in rural areas and female groups.In addition,the size of the technology trap is positively correlated with the age of the population,and negatively correlated with the level of education of the population.Finally,this paper puts forward countermeasures and suggestions to promote the healthy development of digital government and get rid of the“technology trap”.