高校学生转专业满意度及其影响机制

Study on the Satisfaction Mechanism of Students’Major Switching in Colleges

长期以来,高校转专业实践一直被学生“不满意”困扰。学生满意度理论能为解释和评判高校转专业工作提供学理支撑。为探究高校学生转专业满意度的影响机制,本研究构建了结构方程模型对调查数据展开分析。研究发现,学生期望能够显著负向预测转专业满意度,也能分别通过质量感知、价值感知的独立中介作用和质量感知与价值感知的链式中介作用间接预测学生满意度,且总间接效应明显大于直接效应;在三个特定间接效应中,学生转专业质量感知的独立间接效应最大。为提高学生转专业满意度,高校应反思转专业政策,撬动人才培养深度改革;加强转专业引导,帮助学生形成合理预期;完善转专业管理,提升学生的质量与价值感知。

The practice of major switching in colleges has been constantly plagued by students’dissatisfaction.The theory of student satisfaction can provide a theoretical foundation for explaining and evaluating the work of major switching in colleges.In order to explore the influence mechanism of college students’satisfaction of major swtiching,this study basing on the theory of student satisfaction employed a structural equation model to analyze the survey data.The results showed that students’expectation not only had negative effect on students’satisfaction of major swtiching,but also indirectly predicted it through the independent mediating effect as well as the chain mediating effect of students’quality perception and value perception.At the same time,the total indirect effect was significantly larger than the direct effect.Among the three specific indirect effects,the independent indirect effect of students’quality perception was the largest.This study suggested that the colleges should reflect on the policy of majorswtiching and deepen the reform of talent training.It is important to strengthen guidance to help students form reasonable expectations of major swtiching.At last,attention should be paid to improve the management of major-swtiching and enhance the quality and value perception of students.