基于KANO模型的武汉BRT站台附属服务设施设计研究

Research on the Design of Wuhan BRT Platform Subsidiary Facilities Based on KANO Model

本文基于KANO模型探讨武汉快速公交站台的附属服务设施设计与创新,为改善乘客乘车体验、提高市民出行效率、营造良好社会公共环境提供新思考与解决方案。本文通过文献研究与实地调研等研究方法分析国内外交通状况,并以武汉快速公交站台系统为例深度研究现存交通系统问题及改良方式,尝试提出武汉快速公交站台系统的需求及思考点。构建了一种集进站方式、乘车流程、站台内公共设施及技术材料运用的于一体的武汉快速公交服务系统。以用户心理及生理需求度为切入点,通过定量分析方法,进行设计创新研究,希望在理论分析与研究过程能为探索快速公交站台服务设计理论与实践的研究者们提供一定参考价值。

Based on the establishment and research of KANO model,the paper discusses the design and innovation of convenient facilities for bus rapid transit station in Wuhan,providing new thinking and solutions for improving passenger travel experience,increasing public travel efficiency and creating a good social and public environment.This paper analyzes the traffic situation at home and abroad by means of literature research and field investigation and takes Wuhan BRT as an example to study the existing traffic system problems and improvement methods and puts forward the demand and thinking point of BRT in Wuhan.It proposes a comprehensive BRT which integrates the way of entering the station,the process of driving,the public facilities in the platform and the application of technical materials.Based on the use’s psychological and physiological needs,and through quantitative analysis method,design innovation research is carried out.It is hoped that the ideas put forward in theory to solve the existing problems of Wuhan BRT platform can provide some reference value for researchers to explore the theory and practice of bus rapid transit platform service design.