领导情绪耗竭研究综述

A Review of Research on Leaders’Emotional Exhaustion

领导情绪耗竭虽在实践中普遍存在,但对这个概念的理论质疑一直没有停歇。首先,本文通过综述现有文献,发现不同程度的工作压力、情绪劳动、组织因素和领导个体因素分别扮演了引发或缓解领导情绪耗竭的角色,领导使用社会支持的意愿决定了社会支持是否成为缓解其情绪耗竭的因素。其次,在影响结果方面,领导情绪耗竭既会对下属产生负面影响,也会给其自身带来负面影响。最后,本文从前因、结果和本土研究方面提出了未来的研究方向。

Although leaders’emotional exhaustion has been widespread in the practice field,the theoretical questioning of this concept has never stopped.By reviewing the existing literature,this paper finds that different levels of job stress,emotional labor,organizational factors and leaders'individual factors play the roles of triggering or alleviating emotional exhaustion of leaders espectively,and the willingness of leaders to use social support determines whether social support becomes a factor to alleviate emotional exhaustion.In terms of the influence of leaders’emotional exhaustion on the results,the emotional exhaustion of leaders will not only have a negative impact on subordinates,but also bring negative effects to themselves.Finally,this paper puts forward the future research directions from the aspects of cause,result and local research.