1Sousa R, Voss C A. Quality Management Re-visited: A Reflective Review and Agenda for Future Research[J]. Journal of Operations Management, 2002, 20(1):91-109.
2Choi T Y, Eboch K. The TQM Paradox: Relations among TQM Practices, Plant Performance, and Customer Satisfaction[J]. Journal of Operations Management, 1998, 17(1):59-75.
3Kaynak H. The Relationship between Total Quality Management Practices and Their Effects on Firm Performance[J]. Journal of Operations Management, 2003, 21(4):405-435.
4Lakhal L, Pasin F, Limam M. Quality Management Practices and Their Impact on Performance[J]. International Journal of Quality & Reliability Management, 2006, 23(6):625-646.
5Tari J J, Molina J F, Castejon J L. The Relationship between Quality Management Practices and Their Effects on Quality Outcomes [J]. European Journal of Operational Research, 2007, 183(2):483-501.
6Lex D. The Contingency Theory of Organizations[M]. London: Sage Publications, 2001.
7Flynn B B, Schroeder R G, Sakakibara S. The Impact of Quality Management Practices on Performance and Competitive Advantage[J]. Decision Sciences, 1995, 26(5):659-691.
8Dow D D, Samson D, Ford S. Exploding the Myth: Do all Quality Management Practices Contribute to Superior Quality Performance? [J]. Production and Operations Management, 1999, 8(1):1-27.
9Rahman S, Bullock P. Soft TQM, Hard TQM and Organizational Performance Relationships: A Empirical Investigation[J]. Omega, 2005, 33(1):73-83.
10Benner M J, Tushman M I. Exploitation, Exploration, and Process Management: the Productivity Dilemma Revisited[J]. Academy of Management Review, 2003, 28(2):238-256.