1Nahapiet J, Ghoshal S. Social capital, intellectual capital, and the organizational advantage[J]. Academy of Management Review,1998, 23(2): 242-266.
2Bettencourt L A. Customer voluntary performance: customers as partners in service delivery[J]. Journal of Retailing,1997, 73(3): 383-406.
3Bettencourt L A. Customer voluntary performance: customers as partners in service delivery[J]. Journal of Retailing,1997, 73(3): 383-406.
4Koufaris M, Kambil A, Labarbera P A. Consumer Behavior in web-based Commerce: An empirical study[J]. The International Journal of Electronic Commerce, 2001(6):115-138.
5Jiang & Benbasat. The effects of presentation formats and task complexity on online consumers’ product understanding[J]. MIS Quarterly, 2007, 31(3): 475-500.
6Heijden H. Factors influencing the usage of websites: the case of a generic portal in The Netherlands[J]. Information and Management, 2003, 40(6): 541-549.
7朱琳. 高校图书馆用户满意影响因素实证研究 [D]. 绵阳: 西南科技大学, 2009.
8JarvenPaa S L, Todd P A. Is there a Future for Retailing on the Internet[M]. Electronic Marketing and the Consumer,1997:139-154.