基于服务模式便利深度刻画的养老服务平台资源整合优化

Resource Integration Optimization of Elder Care Service Platforms Based on the Convenient Depth Description of Service Modes

基于老年人的系统性服务需求以及个性化的服务便利程度需求,提出养老服务平台应提供差异化便利程度的多服务项目组合。在对养老服务项目不同服务模式的差异化便利深度进行刻画的基础上,从顾客、养老服务平台运营商以及服务提供商三方的利益均衡角度出发,在同时考虑了服务组合的效用、柔性以及服务提供商自身资源使用情况的基础上,对养老服务平台不同便利特征的服务组合资源整合过程进行分析,建立资源整合优化模型,并搭建了算法进行求解。通过算例验证了方法的有效性和可行性。

Based on the systemic service and individual convenience needs of elder people,this study proposes that the elder careservice platform should provide multi-item service portfolios characterized by differentiated convenience.On the basis of describing the in-depth convenienceof different service modes,this study,from the perspective of the balance of interests of customers,pension service platform operators and service providers,takes the utility and flexibility of service portfolio as well as the resource utilization of service providers into consideration and analyses the resources integration of the service portfolio.A model is set up and an algorithm is used to solve the resource integration optimization problem.Finally,a formula is used to show the validity and feasibility.