基于学生满意度的本科生教育服务质量研究——以上海海洋大学为例

A Study on the Service Quality of Undergraduate Education Based on Student Satisfaction——Taking Shanghai Ocean University as an Example

本研究在样本院校多年毕业生调查工作基础上,以学生的实际需求为基础编制问卷,探讨教育服务质量的影响因素及其重要程度。结果表明,不同性别、学科类别的学生对学校服务质量的满意度差异明显,学校的课程与教学质量、学习支持服务、教学资源以及学生的自身发展等均对学生的满意度影响显著,且课程与教学质量影响最大。在此基础上,建立教育服务质量的结构方程模型,为提升学校的服务质量提供依据。

On the basis of previous graduate surveys,a questionnaire was prepared according to the actual needs of students to explore the influencing factors and importance of student satisfaction.The results show that students of different genders and subject categories have significant differences in their satisfaction with the college,and the college′s curriculum and teaching quality,learning support services,teaching resources and students′own development all have significant influences on students′satisfaction,and the curriculum and teaching quality has the greatest influence.On this basis,the structural equation modeling of educational service quality is established to provide a basis for improving the service quality of colleges.