摘要
目的:探讨QQ群在护理质量管理中的作用,分析可行性及效果。方法通过建立QQ群,搭建护理团队的沟通平台,及时有效的传递信息,实施资源共享。结果实施后与实施前比较,考核合格率、培训参与率分别由89%及81.3%提高到100%;质控得分(±)由(90.5±1.6)分提高到(96.3±0.08)分,统计学上有显著差异,P<0.05。结论 QQ群平台的构建有现实意义,可加强交流互动,节约时间,稳定护理队伍,促进护理质量的提高。
Objective To investigate the role of QQ group in nursing quality management,and analysis of the feasibility and ef ect.Methods By establishing QQ group,set up care team communication platform,timely and effective delivery of information,the implementation of resource sharing.Results Compared with the previous implementation implementation,assessment pass rate,training participation rate increased to 100%by 89%and 81.3%;QC score(x±s)of(90.5±1.6)min to(96.3±0.08)points there was a statistical y significant dif erence,<0.05.Conclusion QQ group to build a platform of practical significance,enhance interaction,saving time,stable care team,promote the improvement of the quality of care.
作者
杨松云
YANG Song-yun(Department of ENT,The First Hospital of Nanchang City,Nanchang 330008,Jiangxi,China)
关键词
QQ群
和谐团队
护理质量
QQ group
Harmonious team
Care quality