摘要
目的:通过开展优质护理服务,探讨优质护理的方法并深入分析其效果。方法比较优质护理前后1年的各项护理质量指标及护士的满意度,分析全院护理投诉情况。结果开展优质护理后,全院的护理质量明显提高(P<0.05),护士满意度有所提高,护理投诉明显降低。结论开展优质护理服务,提高了护理质量和服务水平,达到患者、社会、政府、护士四满意。
Objective:To explore the methods of high-quality nursing service and analysis its ef ect by carrying out a series of high-quality nursing activities;Methods:To compare the dif erence of each caring index,satisfactions of nurses and nursing complaints before and after high-quality care;Results:After high-quality nursing service,the quality of nursing are obviously improved(P<0.05),satisfactions for nurses also raised and nursing complaints was decreased;Conclusion:By carrying out high-quality nursing service,the quality of nursing and level of service are elevated,and we have reached the satisfaction aim of patients,society,government,nurse.
作者
陈柯
杨兴华
杨邦翠
黄琳峻
张馨梅
CHEN Ke;YANG Xing-hua;YANG Bang-cui;HUANG Lin-jun;ZHANG Xin-mei(Sichuan Province Nanchong City Central Hospital,Nanchong Sichuan 637000,China)
