人性化服务在社区门诊输液护理中的应用分析

Application of Personalized Service in the Community Outpatient Infusion Nursing

目的:对人性化服务在社区门诊输液护理中的应用进行分析。方法资料选取2012年5月~2013年5月我社区门诊收治的输液患者92例,分为两组,对照组患者的选择是2012年5月~12月在老门诊就诊的患者,给予对照组患者常规护理;研究组患者选择的是2012年12月~2013年5月门诊搬迁到新门诊后的患者,研究组在对照组的基础上加强人性化服务,并对两组临床资料进行回顾性分析。结果经护理后,研究组患者护理满意度100%,明显高于对照组护理满意度84.78%,比较有差异具有统计学意义(P<0.05)。结论人性化服务在社区门诊输液护理中的应用,不仅能够提升护理满意度,而且还能提升社区门诊护理的质量,值得广泛推广应用。

Objective:analysis of the application of humanized service in community nursing in outpatient infusion.Methods:from 2012 May to 2013 May data of transfusion patients in our clinic were 92 cases,divided into two groups,the control group patients were selected in 2012 May^2012 December is in the old outpatients were given routine care,patients in control group;the patients in study group were selected in 2012 December^2013 May is moved to the new after our patients,study group strengthen humanization service on the basis of the control group,and the clinical data were retrospectively analyzed in two groups.Results:after nursing,nursing satisfaction of 100%patients in study group were significantly higher than the control group,nursing satisfaction 84.78%,compare with the dif erence was statistical y significant(P<0.05).Conclusion:the application of humanized service in community outpatient infusion care,not only can improve nursing satisfaction,but also improve the quality of community nursing in clinic,and is worth widely used.