急诊患者的需求分析与护理对策

Analysis and Nursing Countermeasure of Requirement of Patients in Emergenay Department

目的 了解急诊病人的需求及对护理工作的满意度,探讨存在的不足和对策。方法 采用自行设计的问卷,随机抽取300例急诊病人进行调查。结果 急诊病人最需要的是迅速减轻疼痛或不适及获得疾病知识、病情观察、用药指导等方面的服务;其次是家庭自护、疾病预防及康复指导;入院导诊、检查介绍引导及饮食等方面的需求也不少。急诊病人对护士的态度与护理操作技术满意度达95％以上,在整体护理与疾病知识宣教、健康促进、家庭自护指导方面满意度较低。结论 采取认清形势,更新观念,提高健康教育意识,加强护士的综合素质培养,提高护士的沟通能力与技巧等对策,实施疾病健康宣教、自护指导、预防保健知识及家庭照护指导,满足不同层次患者的健康需求。

Objective To inquire into the requirement and satisfaction rate of patients in emergency depart-ment,then to find out existent insufficiencies and countermeasure. Method By using self-made questionair,the author sampled randomly 300 patients in emergency department to study.Result The most necessary nursing measurement was the service about easing pain quickly,gaining disease knowledge,condition observation,guide for medicine;Secondly,what they needed is the guide for self-care in family.disease prevention ...