基于概念提取的邮件自动回复技术研究

Research on the Technology of Answering E-mail Automatically Based on Concept Extraction

为了有效的处理企业大量的客户邮件,本文提出了一种电子邮件自动回复的方法。首先对客户邮件进行分类,然后使用相应的回复模板进行邮件自动回复。根据客户邮件的具体特点,本文采用基于概念提取的分类技术并设计两种不同分类标准(产品标准和需求标准),这些改进措施大大提高了邮件的回复效率。

In order to deal with large numbers of customer e-mails quickly and effectively,we propose a method of answering customer e-mail automatically based on text mining.Firstly customer e-mails are classified into some appropriate classifications and then can be answered automatically by using previously defined reply templates.According to the feature of customer e-mails,this paper adopts the classification technique based on concept extraction and then proposes two different classification criterions(product c...