摘要
软件企业更多的时候是在为客户提供服务而不是像买卖一件商品那么简单,改善客户满意度应该是一个着眼于未来的软件企业不断追求的目标。那么软件企业如何才能为用户提供高质量的产品呢?本文将从质量策略、质量管理过程、质量管理常用技术和工具、QA的工作等几个方面探讨如何更好地保证软件的质量。
Software quality experts have defined quality in many different ways, but the basic question is "Does the product satisfy the target customer?" To ensure customer satisfaction are vital for being competitive and the development of a software enterprise. The paper offers practical advice for each phase of implementation and the first step on the road to improved software quality. From Quality Policy to Quality Management process, tools, technologies and Quality Assurance s work.
出处
《微型机与应用》
北大核心
2007年第S1期220-221,224,共3页
Microcomputer & Its Applications
关键词
软件
项目
质量
质量策略
QA
software
project
quality
quality policy
QA(Quality Assurance)