摘要
为了提高医院的服务质量,满足病人的需求,医院收集病人的反馈信息是必要的。很多医院用满意感来评估医院的服务质量。但最近用满意感来衡量病人的服务质量的方法受到学者们的普遍批评。
It is essential to collect the feedback information from patients in order to elevate hospital's service qual- ity and to meet patient's need. Many hospitals evaluate service quality with patient satisfaction. But recently this method to scale service quality for patient by means of satisfaction survey is generally criticized by scholars for it's superficiality.
出处
《现代医院》
2002年第5期37-38,共2页
Modern Hospitals
关键词
病人
医院满意感
Patient
Hospital
Satisfaction
