基于信息系统平台的门诊流程优化研究

Optimized Research of outpatient service process based on information system platform

优化门诊流程是以病人为中心,在现有流程的基础上,充分利用信息技术手段,通过使用一卡通对门诊业务流程进行重新规划与设计,以达到改善成本、质量、服务和效率的目的。通过探讨一卡通改善门诊就医流程的途径和方法,经多实践验证,显著提高了工作效率、病人满意度等,加强了和谐医患关系。

The optimization of outpatient process is centered on patients and carries out replanning and design over the outpatient operation flow by fully utilizing the information technique methods and using the one-card pass on the basis of current processes to improve the cost,quality,services and efficiency.Through studying the approaches and methods by which the one-card pass improves the outpatient service process and based on many practice verifications,it obviously raises the work efficiency and the degree of...