摘要
优化门诊流程是以病人为中心,在现有流程的基础上,充分利用信息技术手段,通过使用一卡通对门诊业务流程进行重新规划与设计,以达到改善成本、质量、服务和效率的目的。通过探讨一卡通改善门诊就医流程的途径和方法,经多实践验证,显著提高了工作效率、病人满意度等,加强了和谐医患关系。
The optimization of outpatient process is centered on patients and carries out replanning and design over the outpatient operation flow by fully utilizing the information technique methods and using the one-card pass on the basis of current processes to improve the cost,quality,services and efficiency.Through studying the approaches and methods by which the one-card pass improves the outpatient service process and based on many practice verifications,it obviously raises the work efficiency and the degree of...
出处
《中国数字医学》
2009年第2期73-74,共2页
China Digital Medicine
关键词
医院信息化
门诊就诊
流程重组
一卡通
医患关系
hospital informationization
outpatient service
process reengineering
one-card pass
doctor-patient relationship