从医学人文服务的视角分析医疗投诉

The Analysis of Medical Complaints from the point of Medical Humanistic Service Status

通过对广州某三甲医院2007年度发生的320例医疗服务投诉的原因进行分析,发现88.1%的医疗投诉属于医学人文服务不足的范畴。进一步利用医疗投诉资料透视医疗实践中人文服务不足的表现,并分析其发生原因,以启发医院重新认识患者的医学人文需求,重构服务理念,创新服务方式,建立系统、科学、规范的服务流程。

Through the analysis of the reasons for complaints occurred in 320 cases of medical services in the top three Guangzhou hospitals in 2007,it found that 88.1 percent of the medical complaints were in the category of under-service of medical humanities.Further Analyze the reason for under-performance of Humanities Services from medical practice on the point of medical complaints,in order to enlighten hospitals to re-understand patients needs of medical humanities,to inspire them innovate new services,reconst...