浅析心理学在客房服务中的运用

Psychology application in room service

本文分析了宾客在饭店住宿期间的一般心理需要,提出了针对不同宾客的心理特点,做好接待服务工作及实现优质服务的方法与途径。

This article mainly discusses the psychical demands of customers and point out according to the different characteristics, we should try our best to make preparation. In addition, discusses the ways and methodology of accomplishing excellent service.