基于组合管理的客户关系质量评价
摘要
本文在分析客户关系组合管理的必要性基础上提出如何利用矩阵图的分析方法分析企业客户关系质量状况,并提出从提高交叉销售、实现客户忠诚、追加销售和购买升级等手段改善企业客户关系质量的措施。
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