图书馆用户满意测度新论

New Ideas of User's Satisfaction Measurement in the Libraries

立足于图书馆管理的目标——图书馆信息服务让用户满意。通过对图书馆用户需求概念的理论分析与用户满意测度方法的案例研究,提出了实现用户满意所需构建的运行程序。

The article based on the target of library management-the users' satisfaction of li- brary information service,and by studying the case of measurement mechanism for users' satisfaetions and analyzing the library users' demand,put forward the operating procedure of achieving the users' satisfactions in library.