期刊文献+

电话客服中心员工的职业倦怠研究 被引量:1

下载PDF
导出
摘要 职业倦怠是电话客服中心员工所面临的主要问题。该文详细的分析了电话客服中心员工职业倦怠产生的原因,同时建议管理者应推广员工援助计划来帮助员工降低职业倦怠感。
作者 张燕
出处 《江苏商论》 北大核心 2009年第7期132-133,共2页 Jiangsu Commercial Forum
  • 相关文献

参考文献2

二级参考文献14

  • 1Arthur A R.Employee assistance programs:the emperor's new clothes of stress management?[J].British Journal of Guidance & Counseling,2000,28 (4):549~559.
  • 2Osterman P.Skill,training,and work organization in American establishments[J].Industrial Relations,1995,34(2):125~146.
  • 3Kirk A K,Brown D F.Employee assistance program:a review of the management of stress and wellbeing through workplace counseling and consulting[J].Australian Psychologist,2003,38(2):138~143.
  • 4Vandenberg R J,& Lance C E.examining the causal order of job satisfaction and organizational commitment[J].Journal of Management,1992,18:153~167.
  • 5Hartwell T D,Potter F J.Aiding troubled employee:the prevalence,cost,and characteristics of employee assistance programs in the United States[J].American Journal of Public Health,2003,86(6):804~808.
  • 6Olfe R A,Parker D,& Napier N.Employee health management and organizational performance[J].Journal of Applied Behavioral Science,1994,30:22~42.
  • 7Egroot T,& Kiker D S.A meta -analysis of the nonmonetary Effects of employee health management programs[J].Haman Resource Management,2003,42 (1):53~69.
  • 8Maslach C.Burnout:The cost of caring.Englewood Cliffs,NJ:Prentice-Hall,1982.
  • 9Maslach C.A multidimensional theory of burnout.Theories of Organizational Stress,ed,1998.
  • 10Hobfoll S E.Conservation of resources:A new attempt at conceptualizing stress.American Psychologist,1989,44:513-524.

共引文献27

同被引文献2

引证文献1

二级引证文献1

相关作者

内容加载中请稍等...

相关机构

内容加载中请稍等...

相关主题

内容加载中请稍等...

浏览历史

内容加载中请稍等...
;
使用帮助 返回顶部