中小型公共图书馆数字参考咨询实践经验与探索——以济南市图书馆为例

Practical Experience and Exploration of Digital Reference Service in the Small and Medium-Sized Public Library——Taking Jinan Library as an Example

中小型公共图书馆开展数字参考咨询已势在必行。济南市图书馆的数字参考咨询服务经历了从电子邮件、网络表单到加入广东省立中山图书馆联合参考咨询服务网的服务方式。总结济南市图书馆网络参考咨询服务的经验教训,中小型公共图书馆实行数字参考咨询一定要有自己的特点,具体包括:建立独具特色的网络咨询服务平台;建立学有所长的专家队伍;加强对用户群体的培养;建立规范而系统的管理体系。

It's imperative for small and medium-sized public libraries to carry out online Digital Reference Service(DRS).The DRS mode of Jinan Library has experienced e-mail,network form,and participation into the Collaborative Digital Reference Services Network of Sun Yat-sen Library of Guangdong Province.Summing up the experience of Jinan Library,small and medium-sized public libraries implementing online DRS must have its own characteristics:setting up unique web-based consultative service platform;setting up an e...