医院护理质量控制方法的探讨

Discussion about how to control the quality of nursing care in hospitals

目的:通过改进质量控制措施,使护理质量管理工作更趋科学化、规范化、标准化。方法:采取二级四层护理质控模式,即全院性质控——护理部质控和院级质量控制小组质控、科室质控——护士长质控和科室护理质控小组质控,对全院护理质量进行管理和控制,并建立积极的质量信息反馈制度。结果:通过多层次多方位的质量控制,各部门不断修订完善护理质量标准,真正落实以病人为中心的质量管理,使护理缺陷和事故隐患消灭在萌芽状态,病人得到了高质量、高水平、低价位的护理服务,也为护理队伍储备了优秀管理人才。结论:二级四层质控管理模式是一种有效的护理质量保证体系,对提高护理质量起到了积极的作用。

Objective: to make nursing quality management more scientific , normative and standardized by improving the quality control measures. Method: Adopt two class four layer nursing quality control mode, namely the whole hospital quality control (quality control of the nursing ministry and the hospital quality control group) and the union quality control (quality control of the charge nurse and the union quality control group) to manage and assure the quality of nursing care and establish active quality information feedback system. Results: by these quality control measures, each union continuously revised and perfected nursing quality standards, practically carried out the nursing quality management regarding patients as the central, annihilated the hidden trouble of nursing limitation and the accidents. Patients got good quality, high level and low price services. The hospital stored outstanding managers synchronously. Conclusion: Two class four layer nursing quality control mode was a kind of valid nursing quality assurance system and it improved the quality of nursing care.