从格式条款的订入谈对消费者权益的保护

On the Protection of Consumer Rights from the Regulations of Format Terms

消费服务中不合理格式条款频频损害消费者权益,这种现象产生的原因复杂,形式多样,仅凭单一的手段难以达到有效的规制效果,应通过民法、经济法、行政法等多部门法的综合规制手段来限制格式条款的滥用,修正不完善的规制方法,以达到规范消费服务行为,改变消费者被动地位,维护消费者权益的目的。

The unfair format terms in consumer services damage consumer rights frequently.The causes of this phenomenon are complex and the forms of the unfair format terms are varied.Only by means of one fold method cannot get effective effect.In order to achieve the purpose of regularizing consumer service behavior,changing consumer passive position and protecting consumer rights,an integrated regulation method including civil law,economic law,administrative law and any other branch laws should be used to limit the abuse of format terms and the imperfect regulation methods should be modified.