摘要
为了解门诊病人对护理工作满意度的影响因素,对进一步提高护理服务质量提供依据.采用自行设计的问卷对600例患者进行调查,有针对性地分析影响门诊病人对医院护理工作满意度的影响因素.通过分析找寻到了有效提高病人满意度的合理途径,建议医院全盘综合考虑,加强护理服务意识,重视人文关怀,提高护理质量及护理人员的服务主动性.
To understand the factors affecting outpatients' satisfaction,and to provide the basis for further improvement of the quality of nursing service,we conducted a self-designed questionnaire survey to 600 patients,and made the targeted analysis of outpatients' satisfaction towards hospital care.Through analysis,we found a reasonable way to improve patients' satisfaction.We suggested that considering the hospital comprehensively,strengthening intensive care services,paying attention to human care,and raising the quality of care and initiative nursing services.
出处
《中华医学教育探索杂志》
2012年第3期261-264,共4页
Chinese Journal of Medical Education Research
