摘要
随着产业结构的不断优化,市场竞争越发激烈,其中第三产业服务行业的重要性逐渐凸显出来,服务不但是第三产业服务性行业经营发展的核心内容,也是在市场竞争中企业生存下来的关键所在。良好的服务质量不是一朝一夕就能形成的,它需要先进的服务理念。所以,提升企业在市场中的竞争能力,使企业更好更快发展,最根本的手段就是提高服务质量。
With the development of industrial structure optimize ceaselessly, market competition is more intense, the importance of service industry the tertiary industry gradually emerged, service is not only the tertiary industry service industry development and management of the core content, is the enterprise to survive in market competition the key. A good quality of service is not a short duration of time can be formed, it needs advanced service concept. Therefore, enhance the enterprise the competitive ability in the market, make better and faster development of enterprises, the most fundamental is the means to improve the quality of service.
出处
《南昌教育学院学报》
2013年第1期192-,194,共2页
Journal of Nanchang College of Education
关键词
企业
服务
质量
顾客
观念
enterprise
service
quality
customer
concept