桌面云在呼叫中心应用场景话音解决方案

Discussion on call center desktop cloud application scene voice solutions

目前呼叫中心坐席主要采用PC终端,客服人员通过浏览器访问客服系统。桌面云是由前端小体积、低功耗的瘦客户机和后端桌面虚拟化软件及相应服务器、存储和网络资源等组成的系统。呼叫中心应用场景具有坐席高度集中等特点,适合采用桌面云技术对传统PC进行替换,但同时需考虑到话音质量如何保证。

At present,call center seats is mainly used traditional PC terminal,the service personnel access to the customer service system through the browser.Desktop cloud is a system,composed of the frontend of the small volume,low power thin client and back-end desktop virtualization software and corresponding server,storage and cyber source.Call center application scene has the characteristics of high concentration of call seats,suitable for replacement of the traditional PC by using desktop cloud technology,but also need to consider how to guarantee voice quality.