6Berry, L.L..Cuhivating Service Brand Equity[J].Journal of the Academy of Marketing Science,2000,28( 1):128-137.
7Dawson, S., P.Bloch and N.Ridgway.Shopping Motives, Emotional States, and Retail Outcomes[J].Journal of Retailing, 1990,66: 408-427.
8J.Baker,D.Grewal and A.Parasuraman.The Influence of Store Environment on Quality Inferences and Store Image [J].Journal of the Academy of Marketing Science, 1994,22(4): 328-339.