论质量管理体系在推动公务员诚信体系建设中的价值

The Value of Quality Management System Focusing on the Customer in Promoting the Construction of Civil Servant System of Honesty and Credibility

政府公共管理部门引入ISO9001质量管理体系,不仅有助于促进行政资源的优化配置,加快公共管理的规范化、标准化进程,而且对促进公务员依法行政、优化政府公共管理和服务质量、加强公务员诚信建设,提供了机制上的保障。建立"阳光政府",培育公务员诚实守信的职业道德,需要相适应的体制、机制为基础,ISO9001质量管理体系在政府部门的有效运用是推进公务员诚信行政、规范行政的重要机制之一。

ISO9001 quality management system introduced to governmental public administration departments not only promotes op- timizing disposition of administrative resource,accelerates the standardization process of public administration,but also ensures sys- tematically civil servants performing administrative duties according to laws,optimizing government administration and service quality, and tightening up constitution of the civil servant system of honesty and dependability.The viewpoint of constituting'sunlight govern- ment',training government functionary in'honesty and dependabihty','professional ethics','standardizing administration',and'service ideology'.Thereby it contributes the theoretic references to the government which is promoting or will promote ISO9001 quality management system.