计算机设备维修保养知识管理解决方案

A Knowledge Management System Solution for Computer Equipment Maintenance

计算机类设备维修保养知识管理系统是基于校园网的实用化工作支持系统,体系结构包括校园网络平台、知识服务器和知识桌面三层。根据维修的需求和知识的不同类型,系统提供技术人员交流的平台、文档资料查询的索引,重点提供包含故障处理经验的案例库,利用案例推理实现对隐性知识的管理。实践中系统取得了良好的效果。

Knowledge Management System for computer equipment maintenance in universities is a practical work support system.The main framework comprises three tiers:campus network platform,knowledge server and knowledge management terminals.According to the knowledge demand of maintenance and the types of knowledge,the system provides communication platforms for engineers and gives clues for document searching.The main contribution is it establishes a case database of maintenance experience to manage the tacit knowledge by Case-Based Reasoning.The system is very useful in practice.