3COOK C,THOMPSON B. Psychometric properties of scores from the web-based LIBQUAL + study of perceptions of library service quality[J].Library Trends,2001,(04):585-604.
4THOMPSON B,COOK C,KYRILLIDOU M. Concurrent validity of LibQUAL + TM scores:What do LibQUAL + TM scores measure[J].Journal of Academic Librarianship,2005,(06):517-522.doi:10.1016/j.acalib.2005.08.002.