6V.M.Rao Tummala and C.L.Tang,Strategic quality management,Malcolm Baldrige and European quality awards and ISO9000cerfification,International Journal of Quality & Reliability Management,Vol. 13No.4, 1996,pp.8-38, M CB University Press, 0265-671X.
7American Society for Quality, Baldrige National Quality Program: Educational Criteria for Perfonrmance Excellence, 2003.
8J．M．朱兰．朱兰论质量策划[M]．杨文士译．北京：清华大学出版社，1999．
9Stephen Murgatroyd and Colin Morgan. Total quality management and school. London: Open University Press. (1993).
10Edward Sallis. Total Quality Management in Education. Kogan Page Limited. (1993).
