面向智慧城市建设的居民公共服务需求研究——以河北省石家庄市为例

Public service demand of residents for smart city construction:Shijiazhuang City in Hebei Province as an example

以人为本的公共服务是智慧城市建设的首要内容。本文以快速城镇化进程中的石家庄市智慧城市建设为例,结合671份有效调查问卷,从分析城市居民现实需求入手,研究城市公共服务存在的问题,为确定智慧城市建设方向和重点提供决策依据。结果显示,交通出行和空气治理是城市公共服务智慧化亟需改善的内容,食品安全则需加强重点环节监管和全过程信息采集,医疗教育、社会保障应加强信息资源的整合共享和均衡配置,无线网络全城覆盖和网上远程服务是公众的期盼。研究结果表明:石家庄智慧城市建设还处在初期阶段,公共服务水平距离居民需求还存在不小差距,在政府统筹的引导机制、市场导向的动力机制和社会公众的参与机制等方面还不健全,应从优化顶层设计、整合信息资源、推进数据决策、强化社会参与等方面不断完善智慧城市公共服务建设管理。

People-oriented public services are the main content of smart city construction. This study takes the urban development of Shijiazhuang, a provincial capital city undergoing rapid urbanization, as an example to examine problems in public service provision with respect to smart city construction based on practical needs of the city residents. The study used 671 samples from a questionnaire survey. It aimed at providing decision support for the determination of smart city construction direction and priorities. The results show that traffic and air pollution control are in urgent need of improvement by means of smart city development; in the area of food safety it is required that supervision of its key aspects should be strengthened and information collection should cover the whole processes; in the areas of medical care, education, and social security, integration, balanced supply, and sharing of information resources should be strengthened; improving wireless network coverage and online remote services are also widely expected by the public. Overall, smart city construction in Shijiazhuang is still in the initial stage. The actual level of public services is still far from being able to meet the needs of its residents.Significant improvements are needed in the leading role of the government, influence of the market forces, and public participation. Public service provision and management in smart cities can be improved by the optimization of top-level design, integration of information resources, promotion of digital decision support, and improvement in public participation.