知识服务、价值共创与创新绩效——基于扎根理论的多案例研究

Knowledge service,value- creation and innovation performance:A multi case study on the grounded theory

知识服务是创新的关键驱动力,知识服务如何转化为创新绩效是一个重要而尚未有效解决的难题。本文运用扎根理论编码的案例研究方法,选取1家研发服务机构与4家中小制造企业之间互动案例为研究对象,研究发现:(1)知识服务的内容包括创新规划、需求管理、团队建设与流程规范四个要素;(2)价值共创的过程包括价值共识、价值共生、价值共享与价值共赢四个要素;(3)在创新领导者的推动下,知识服务的内容与价值共创的过程相互作用,共同促进知识服务转化为创新绩效。

The knowledge service is the key driving force of innovation,how does knowledge service transform into innovation performance is still an important and unsolved problem. This paper uses the case study method of grounded theory code selection,Chooses research and development service institution and 4 small and medium- sized manufacturing enterprises interactive case as the object of study. The study found:( 1) Knowledge service includes four elements: innovation planning,demand management,team building and process specification;( 2) A value process includes: value consensus,value symbiosis,value share and win- win;( 3) Under the promoting of the innovation leader,there is a interaction between the value contents and knowledge service to create a process,to jointly promote the knowledge service into the innovation performance.