以人为本理念在护理管理中的应用

Application of “human-centered” concept in nursing management

目的提高病人对服务质量的满意度。方法采用历史对照法将330例病人分为两组,2001年上半年住院病人150例按传统管理为传统组,2002年上半年住院病人180例按以人为本理念管理为改革组。对两组病人进行护理服务质量的满意度比较。结果两组病人对护理技术、服务态度、病房环境、健康教育的满意度,经卡方检验有显著性差异,P<0.05或P<0.01,改革组病人的满意度高于传统组。结论以人为本理念应用于护理管理中,从根本上提高护理服务质量,增加病人的满意度。

Objection To improve the satisfactory rates of service quality for patients. Methods The method of historical comparison was adopted. 330 in-patients were divided into two groups, with 150 inpatients in the first half of 2001 being the control group, and the 180 inpatients in the first half of 2002 being the reforming group. The satisfactory rates of nursing quality between the two groups were compared. Results The satisfactory rates of two groups on the nursing technique, service attitude, wards' environment and healthy education showed significant differences (P<0.05 or P<0.01), and the satisfactory rates of reforming group are higher than those of the traditional group. Conclusion Human-centered service should be performed, and the nursing service quality should be improved fundamentally to raise the patients' satisfactory rates.