突出诚信主题 提升护理服务质量

Stressing the theme of sincerity to improve the quality of nursing service

为改善护理服务模式,提升护理服务质量。开展“英寸式攀升”优质服务活动,在急诊护理的“四心”、“规范”、“团结协作”等方面做好诚 信服务。使得医护质量有了明显提高,医德医风有了更进一步的改善,受表彰的科室、个人增多,投诉者明显减少,病人满意度显著上升。

To modify the nursing service mode and improve the quality of nursing.The nursing service mode of “improving-step-by-step” with high quality was implemented, and attached importance of the sincerity in the following aspects of emergency nursing: “four-rules”, “standardization”, “collaboration”, and so on.As a result, the quality of medical service has been improved significantly, the morality of medical treatment has been enhanced, more units and persons got honored, the number of complaint of patients has been obviously reduced, and the patient’s satisfaction degree goes up significantly.