摘要
本文简要介绍顾客满意度测评模糊模型,探讨证券业顾客满意度评价指标,提出证券业顾客满意度测评模糊技术。
This paper briefly introduces Fuzzy Set Model in customer satisfaction testing, explore evaluation targets of customer satisfaction in negotiable securities, and advance Fuzzy Method in customer satisfaction testing of negotiable securities.
出处
《华东理工大学学报（社会科学版）》
2004年第2期67-71,共5页
Journal of East China University of Science and Technology：Social Science Edition
