摘要
用户是图书馆取之不尽的资源 ,图书馆应引进客户关系管理理念 。
The user is the inexhaustible resource of the library.The libraries should lead into the idea of the Custome Relationship Management and should make the management and research on the libraries'user relationship.
出处
《图书馆学研究》
2004年第9期47-49,共3页
Research on Library Science
