建立电视网络用户标准化管理体系初探

How to Build Standardization Management System for Cable TV Network Consumer

结合珠海电视台网络传输有限公司建立网络用户标准化服务与管理体系的工作实际 ,论述了如何通过标准化服务和管理提高网络用户满意度 。

This article is based on the work of founding the normative network service system and the Standardization management system for Zhuhai Cable TV Network Ltd., discusses how to enhance the satisfaction of the network consumer through the normative service and the normative management, and how to found the comparatively consummate normative management system.