摘要
有关用户满意CS(CustomerSatisfaction) ,用户满意度CSD(CustomerSatisfactionDegree)及其测评的研究近年来成为国内外学术界、企业界的一大热点。文章详细论述了用户满意度测评体系和评价方法 。
For a few years, the study on CS and the evaluation of CSD have become hot apot in areas of academe and enterprising at home and aboard. Therefor, the paper particularly presents the discusion on the evaluation systems and appraisal method of CSD , taleing blowout as a example, and deals with the study of measure systems and appraisal approach for CSD.
出处
《石油矿场机械》
北大核心
2004年第5期18-21,共4页
Oil Field Equipment
基金
中国石油天然气集团公司质量安全环保部项目"用户满意指数研究"(部 35 2 )
关键词
用户满意度
测评体系
评价方法
防喷器
CSD
evaluation systems
appraisal method
blowout preventer
