2Orem D E. Nursing: concepts of practice[ M]. 4th ed. St Louis: Mosby, 1999 : 4 -25.
3Ahlfors U G, Lewander T, Lindstrom E, et al. Assessment of patient satisfaction with psychiatric care:Development and clinical evaluation of a brief consumer satisfaction rating scale (UKU-ConSat)[J].Nord J Psychiatry, 2001,55 (Suppl 44):71-90.
4Greenwood N, Key A, Burns T, et al. Satisfaction with in-patient psychiatric services:Relationship to patient and treatment factors[J].Br J Psychiatry, 1999,174:159-163.
5Hoff R A, Rosenheck R A, Meterko M,et al.Mental illness as a predictor of satisfaction with inpatient care at Veterans Affairs hospitals[J].Psychiatr Serv,1999,50(5):680-685.
6Olusina A K, Ohaeri J U, Olatawura M O. Patient and staff satisfaction with the quality of in-patient psychiatric care in a Nigerian general hospital[J].Soc Psychiatry Psychiatr Epidemiol,2002,37(6):283.
7Gigantesco A, Picardi A, Chiaia E,et al.Patients and relatives satisfaction with psychiatric services in a large catchment area in Rome[J].Eur Psychiatry, 2002,17(3):139-147.