摘要
Call centers based on different technologies are introduced,including traditional call center,Internet-based call center,wireless Internet call center and multi-media call center.Key technologies in call center are compared from technical application and performance.
Call centers based on different technologies are introduced,including traditional call center,Internet-based call center,wireless Internet call center and multi-media call center.Key technologies in call center are compared from technical application and performance.
出处
《世界电信》
2003年第3期49-50,58,共3页
World Telecommunications
