“5S”护理模式的应用研究

Study on the practice of “5S” nursing model

医疗对象高层次的需求是医院管理者共同关注的问题,针对这一问题,从病人的特点和需求出发,为其提供人性化的护理服务,包括人性化的服务语言(HumanizedServingLanguage)、人性化的服务行为(HumanizedServingBehavior)、人性化的服务环境(HumanizedServingEnviron-ment)、人性化的服务流程(HumanizedServingProgram)、人性化的服务品牌(HumanizedServingBrand)(以下简称“5S”)。通过分层培训,建立各具专科特点的“5S”护理模式实施细则,加强督导与交流,促进了护理人员观念的转变及人文素养的提升,收到了病人满意、护士舒心、领导放心的多重效应。

The clients’ increasing requirements to medical service has became a focal issue to the hospital managers,aimed at this point,we performed humanized “5S” nursing model according to the patients’ characteristics and needs.“5S” nursing model means Humanized Serving Language,Humanized Serving Behavior,Humanized Serving Environment,Humanized Serving Program and Humanized Serving Brand.A series of measures were carried out,which including training at different level,establishing detailed rules based on “5S” nursing model combined with special departments,enforcing supervision and communication.This practice promoted the changing of the nursing staff’s idea and the improvement of their humanistic quality,and achieved multiple effects of the patients’ satisfaction,nurses’pleasure and the managers’reassurance.