美国参考馆员行为规范浅析被引量：8

Guidelines for Behavioral Performance of Reference Librarians of America:An Analysis

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摘要作者论述了什么是参考馆员行为规范及为什么制定参考馆员行为规范的同时,详细介绍了美国参考与信息服务专业人员行为指南,最后提出我国制定参考馆员行为规范时所需注意的事项。 In this paper,the author detailedly introduces a document——Guidelines for Behavioral Performance of Reference and Information Service Providers,which published by Reference and User Services Association,a branch of American Library Association.Meanwhile,author also brings out its tremendous influence upon the behavioral performance of reference and information service providers in China.

作者张鸣

机构地区武汉大学信息管理学院

出处《河南图书馆学刊》 2004年第5期21-24,共4页 The Library Journal of Henan

关键词参考馆员行为规范 reference librarian behavioral guideline

分类号 G201 [文化科学—传播学]

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参考文献5

1潘卫.虚拟参考服务的质量内涵解析[J].国家图书馆学刊,2003,12(3):21-28. 被引量：35
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4http://www. ala.org/ala/rusa.
5Saxton, Matthew L. Evaluation of Reference Service in Public Libraries Using a Hierarchical Linear Model:Applying Multiple Regression Analysis to a Multi-Level Research. Ph.D. Dissertation, UCLA, 2000.

二级参考文献13

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8RASD Ad Hoc Committee on Behavioral Guidelines for Reference and Information Services. Guidelines for Behavioral Performance of Reference and Information Services Professionals. http://www, ala. org/ rusa/acrobat/behavior, pdf(2001 年 11 月查询).
9Facets of Quality for Digital Reference Services( Version 4), http://www.vrd.org(2002年3月查询).
10Charles B. McClure; B. David Lankes; Melissa Gross; Beverly Choltco-Devlin. Statistics, Measures, and Quality Standards for Assessing Digital Reference Library Services: Guidelines and Procedures. http :// quartz. syr. edu/quality/Field _ Test _ Draft. pdf (2002年 4月查询).