摘要
通过对医院核心竞争力基本要素和影响因素的分析,认为医院质量和效率、医院经营状况、创新和学习能力、院内职工满意度和病人满意度共同构成医院核心竞争力的研究框架,并认为通过医院绩效管理可提高医院的核心竞争力。
Through analysis from basic element and effect factor of core competence of hospital,the author thought that service quality and effectiveness,financial condition,study/creative ability,satisfaction of employees and patients were frame study for core competence of hospital.It also showed that hospital performance management could lead to higher core competence of hospital.
出处
《中国医院管理》
北大核心
2004年第10期21-23,共3页
Chinese Hospital Management
