强化伦理理念改善护患关系

Strengthening Medical Ethics & Improving the Relationship between Nurses and Patients

目的 :了解患者的身心需求 ,加强伦理道德建设 ,实施人性化服务。方法 :采用自行设计的患者满意率问卷调查表 ,对护患关系中存在的问题进行调查 ,数据统计采用百分比处理。结果 :在情感方面 :住院与出院患者满意率各为 96 .4 7%与 96 86 %;交流方面 :住院与出院患者满意率各为 95 .88%与 97.4 5 %;技能方面 :住院与出院患者满意率各为 95 .4 4%与 97 0 6 %;基础护理方面 :住院与出院患者满意率各为 94 .4 1 %与 95 .0 7%;患者对护士综合评价方面 :住院与出院患者满意率各为 95 5 9%与 96 76 %。结论 :改善护患关系 ,需要提升护理人员的道德水准 ,这是有效地调动人的积极性与主动性 ,提高工作效率和护理质量的关键措施。

Objective To probe into patients' mental and physical requirements,strengthen medical ethics and serve patients with great humanity.Methods A survey with self-designed questionnaire was conducted to find out satisfaction rates and problems concerned with the relationship between nurses and patients and the percentage was dealt with statistics.Results In emotion,satisfaction rates(SR) of inpatients and the patients who had already left hospital were 96.47% and 96.86% respectively;in communication,their SR were 95.88% and 97.45%;in skill,SR were 95.44% and 97.06%;in basic nursing,SR were 94.41% and 95.07%;in patients' comprehensive evaluation of nurses,thier SR were 95.59% and 96.75%.Conclusion Improvement of the relationship between nurses and patietns depends on heightening ethical level of nursing workers,which is the key measure to effectively mobilize initiative and raise working efficiency and nursing quality.