地方文献参考咨询工作中的用户研究

Studies on the Users Consulting Local Documents

地方文献参考咨询工作必须以用户需求为出发点和归宿。了解用户类型,分析用户需求,采取相应的服务策略,才能充分发挥地方文献在社会经济中的作用,满足用户的最大需求。

Users demands are the starting point and the end-result of the local documents consulting job. Only by knowing the type of the users, analyzing their demands, and serving them appropriately, can we make full use of the local documents in socialist and economic construction, and meet the demands of the users.