重视读者心理研究 提供高效优质服务

Stress on Readers'Psychological Research and Provide High-efficiency and High-quality Service

本文分析了高校图书馆各类读者群体的阅读倾向及心理特点,提出了提高读者服务质量的若干项具体措施。

The present article analyzes the preference and psychological characteristics of different types of readers in the library.It puts forward a number of ways for librarians to improve the service quality.