关于CTI的投诉自动受理系统

Complaint Hot - line Telephone System Based on CTI

应用CTI技术构建投诉或举报自动受理系统,可以充分利用CTI能24小时连续自动处理、信息存储量大、可长时 间录音、查询方便、保密性强等技术优势提高投诉或举报的工作效率,减轻工作人员的压力。系统运行稳定,能够满是各种投诉 举报的需要,适应于各种投诉、举报工作,具有广泛的应用前景。

The complaints or informants hot - line telepone system can be set up base on CTI which the technology advantage of can be made full use of such as continuous running automatically, large storage capacity, recording sound for long hours, search convenience and confidentiality strong etc, so as to push up the work efficiency of the complaints or informants, and alleviate the worker's pressure.