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5Jim Shiley and Chris Colloins, Going to Scale with TQM: The Pinellas County Schools" Journey Toward Quality, SERVE, 1997.
6Margaret A Byrnes, Robert A Cornesky, and Lawrence W Bymes,The Quality Teacher: Implementing Total Quality Management in the Classroom, Port Orange, FL: Comesky & Associates Press, 1994.
二级参考文献15
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